Terms & Conditions

These Terms & Conditions govern your relationship with Aishafin Travel and the services we provide, including travel bookings, education consulting and international visa assistance. By engaging our services, browsing this website or making a booking (online or offline), you agree to be bound by these terms.

We act as a specialised concierge, connecting you with airlines, cruise lines, hotels, tours and education institutions. Our services include processing visa applications for international destinations (excluding Australian immigration advice) and assisting with student enrolments for institutions in Australia and overseas.

Our role is to make your journey, whether for leisure, pilgrimage or study, seamless and transparent. Please read these conditions carefully, including our policies on payments, cancellations and our Best Value Promise.

Agency Disclaimer

Aishafin Travel operates as an independent agent, facilitating bookings and services on behalf of airlines, cruise lines, accommodation providers, tour operators, education institutions and other third-party suppliers.

Role: We coordinate and confirm arrangements between you and these providers. We work with reputable partners, but we do not own or control the services they deliver.

Liability: To the extent permitted by law, we cannot guarantee the quality, reliability or performance of any third-party service. All bookings are subject to the terms and conditions of the respective providers.

Disruptions: If a provider fails to deliver the agreed service, claims or remedies must generally be directed to that provider. To the extent permitted by law, Aishafin Travel is not liable for disruptions, cancellations or missed connections, particularly where multiple airlines or split-ticket combinations are involved and a delay by one provider affects the overall itinerary. We will use reasonable efforts to assist you when this happens.

Diversity & Fair Use Policy

Aishafin Travel is committed to providing inclusive and equitable services to all clients. All policies, terms and conditions apply equally to everyone, regardless of race, ethnicity, nationality, religion, gender, age, disability or any other aspect of diversity. We do not offer exemptions or preferential treatment based on background or affiliation.

Global Events

Travel plans can change suddenly because of pandemics, conflict, natural disasters, border closures and other global events. To the extent permitted by law, Aishafin Travel is not responsible for additional costs caused by cancellations, delays, border closures or changes resulting from such events. Decisions to travel are made at your own discretion and risk. We strongly recommend travel insurance (see below).

Travel Documents

Travel documents, such as airline tickets, cruise fares, hotel vouchers or electronic confirmations, are subject to supplier terms, which may make them non-refundable or non-changeable.

Names: Documents are non-transferable. Tickets must be issued in the exact name shown on the traveller’s passport or government-issued ID. Discrepancies may lead to denied boarding.

Accuracy: You are responsible for ensuring your personal details are accurate at the time of booking. Errors you do not report are your responsibility to correct, and any correction costs are payable by you.

Collection: Please make sure you have received and reviewed all required travel documents from us before departure, and tell us immediately of any error.

Verification: We may request verification of any documents relating to travel or immigration services to confirm authenticity and prevent fraud.

Pricing

All prices are subject to availability and may change or be withdrawn without prior notice until a booking is confirmed.

Guarantee: A quoted price is guaranteed only once full payment has been received and tickets or itineraries have been issued.

Variables: Prices may change due to factors beyond our control, such as currency fluctuations, fuel surcharges, changes in government taxes or increases in airfares.

One price, any method: The price we quote is the price you pay using any accepted payment method. We do not add surcharges for paying by card or PayPal. Discounts for particular payment methods are explained in Payment Method Discounts & Promotions below.

Best price: For the most accurate and current pricing, please contact one of our consultants.

Professional Service Fees

In addition to the cost of travel products (airfares, cruise fares, hotels, tours and so on), Aishafin Travel charges professional service fees to cover consulting, itinerary planning and administration.

Schedule of fees: Unless included in your package quote, the following may apply:

• Domestic flight bookings: service fee per ticket or per person.
• International flight bookings: service fee per ticket or per person.
• Visa assistance: fee per application or passport, regardless of outcome.
• Education consulting: fees for enrolment processing and student counselling.
• Urgent or after-hours service: a surcharge may apply for bookings requested outside standard business hours or for departure within 24 hours.

Specific fee amounts will be communicated to you by your consultant before payment.

Non-refundable nature of fees: Professional service fees are non-refundable once the service has been provided (for example, a ticket or itinerary issued, a consultation held or a visa application lodged), because the fee is then earned for the time and expertise provided. This applies even if travel is later cancelled due to events beyond our control, including political unrest, war, natural disasters, government-imposed border closures, pandemics, changes in immigration or health laws, or the insolvency or cessation of business of a third-party supplier. This does not limit any right you have under the Australian Consumer Law, including where a service is not provided with due care and skill.

Payments & Deposits

Deposits and ticketing: A minimum deposit of AUD $50.00 per person is required at the time of booking to secure your quote. Deposits are non-refundable. However, the initial $50.00 deposit may be held as a credit toward future bookings made within six months of the deposit date, unless otherwise advised. Additional deposits may be required by airlines, cruise lines, tour operators or other providers. Certain promotional airfares and “Instant Purchase” rates require full payment at the time of booking.

Payment deadlines: Prices are not guaranteed until full payment has been receipted and tickets issued.

Accepted payment methods:

• Bank transfer (EFT, PayID or Osko)
• Visa, Mastercard, eftpos and American Express cards
• PayPal
• PayPal Pay in 4 (where available and approved by PayPal)

We may change the methods we accept at any time, and some methods may not be available for every booking type, such as urgent or very high-value bookings. Your consultant will confirm the methods available for your booking.

No card surcharges: We do not charge a surcharge for payments made by Visa, Mastercard, eftpos or American Express card, or by PayPal.

Bank transfers: Funds must be cleared in our account by the due date. Please initiate payment at least 48 hours before the deadline and email your payment receipt to your consultant for confirmation.

PayPal: PayPal payments are processed under PayPal’s terms. The booking is treated as paid once PayPal confirms receipt of funds to our account.

PayPal Pay in 4: Pay in 4 is a buy now, pay later service provided by PayPal, not by Aishafin Travel. Eligibility, approval, instalment schedules, fees and late charges are determined by PayPal under its own terms, and your repayment obligations are owed to PayPal. We receive the booking amount from PayPal, and your booking is treated as paid once PayPal confirms the funds. Refunds, where applicable, are returned through PayPal, and we are not responsible for PayPal’s credit decisions, processing times or fees charged to you by PayPal.

Late payments: We are not responsible for price increases or cancellations resulting from late payment clearance.

Card security: To prevent fraud, the credit or debit cardholder must be one of the travelling passengers. If the cardholder is not travelling, they must be physically present in our office to sign a “Cardholder Authorisation Form.” We do not accept third-party remote payments, and we may decline any transaction at our discretion where we reasonably suspect fraud or risk.

Payment disputes: If you have a concern about a charge, please contact us first so we can resolve it promptly. Nothing in these terms limits your rights under the Australian Consumer Law or your dispute rights with your card issuer or PayPal. We may, however, provide records of services rendered and non-refundable supplier cancellations in response to any dispute.

Payment Method Discounts & Promotions

Payment method discounts: We may offer a discount off our standard price when you pay by bank transfer (EFT, PayID or Osko) or cash. Where available, the discount (currently [X]%, subject to change) is shown in your quote or at checkout. The standard price is always available using any accepted payment method.

Periodic promotions: From time to time we may run limited-time promotions linked to particular payment methods, for example a special offer for bank transfer or PayPal payments. The eligibility, dates and conditions of each promotion will be stated when it is advertised.

Conditions: Unless a promotion says otherwise:

• it cannot be combined with other offers, coupons or promotions;
• it applies only to payments cleared within the promotion period;
• it is not retrospective and cannot be applied to bookings already paid;
• it may apply only to certain products, such as international flights or packages, and does not apply to government fees, supplier taxes or third-party charges; and
• it may be varied or withdrawn at any time without affecting bookings already paid.

Refunds on discounted bookings: If a booking paid with a payment-method discount is cancelled, any refund is calculated on the amount you actually paid, subject to the Cancellations & Refunds section.

Booking Verification (Online & Offline)

All bookings, whether made through our website or through our consultants, are subject to security verification. To protect against fraud, we may request identification before confirming a ticket or service.

Verification requirements: We may ask for proof of identity and payment authorisation, which may include:

• a clear copy of your valid government-issued photo ID (passport or driver’s licence); and
• proof of ownership of the card used for payment (for example, a photo of the card with the middle digits redacted).

Cardholder policy: The name on the card must match the name of a travelling passenger. We generally do not accept third-party card payments unless approved by management with a signed authorisation form. Airlines and providers may ask to see the physical card used for the booking at check-in, and boarding may be denied if you cannot produce it.

Right to refuse: We may refuse any booking or payment we reasonably consider fraudulent or high-risk. In that case the booking will be cancelled and funds returned to the source account.

Service charges: Certain fares and booking types may incur a booking fee or service charge. These will be displayed or communicated to you before payment.

Baggage Allowance

Baggage policies vary by airline, cruise line, third-party provider and destination. Please check with your consultant or the provider’s website for baggage allowances and restrictions.

Reconfirmations & Check-In

We recommend arriving at the airport at least 3 hours before international departures and 2 hours before domestic departures, and reconfirming your flight with the airline at least 72 hours before departure, as schedules can change without notice.

• Online check-in may not be available for bookings involving multiple airlines, or at certain airports, ports or providers.
• Failure to reconfirm or arrive on time may result in cancellation or denied boarding.
• To the extent permitted by law, Aishafin Travel is not liable for missed flights, services or additional costs caused by late arrival, no-show or failure to meet check-in and reconfirmation requirements.

Travel Insurance

Travel insurance is strongly recommended. Aishafin Travel may act as a distributor for insurance providers but does not give financial advice. Please read the Product Disclosure Statement (PDS) before purchasing.

Migration & Visa Services

Aishafin Travel supports international visa applications (for example tourism, Hajj/Umrah or overseas study) and education consulting, including enrolment assistance. We act as administrative facilitators and do not influence, or take responsibility for, decisions made by immigration or government authorities.

Australian immigration: At present, Aishafin Travel does not provide advice or assistance on Australian migration or visa applications. For Australian visas, citizenship or migration pathways, we will refer you to a Registered Migration Agent (RMA), or you may consult one directly. More information is available from the Department of Home Affairs (DHA) and the Office of the Migration Agents Registration Authority (OMARA).

Cancellations & Refunds

Supplier fees: Cancelled bookings may incur supplier fees of up to 100% of the booking cost, depending on the fare rules of the airline, cruise line, hotel or provider.

Agency fees: To cover our consulting, booking and administrative work, Aishafin Travel may charge a cancellation fee of 15% of the total booking value, capped at AUD $750.00 per person, ticket or service. This is in addition to any supplier penalties.

Refund processing: Refund eligibility is determined by the supplier. We cannot guarantee a refund time frame, as airline and supplier processing typically takes 6 to 12 weeks. Approved refunds are returned to the original payment method where possible.

Non-refundable items: Initial service fees and deposits are non-refundable, subject to the Deposits and Professional Service Fees sections above.

Changes & Reissues

Change fees: Voluntary changes (such as date, name or route changes) incur an administration fee of AUD $150.00 per person, ticket or service, in addition to any supplier fees.

Fare difference: You are responsible for any difference in fare or tax at the time of rebooking.

Process: Change requests must be submitted in writing and are subject to availability and supplier approval.

Passports & Visas

You are responsible for holding a valid passport and all visas required for your itinerary. Most countries require passports to be valid for at least 6 months beyond your return date. If you travel on a foreign passport, you are responsible for checking Australian re-entry requirements. Aishafin Travel is not liable for denied boarding, deportation or related costs resulting from invalid or missing documentation, except where caused by our own error.

Customs Regulations

Customs rules vary by country and you are responsible for complying with them at your destination and any transit points. You may be required to declare food, medication or currency, and authorities may inspect your luggage. On some international connections (for example in the USA) you may need to collect and recheck baggage at the first port of entry. Aishafin Travel is not liable for delays, fines or confiscations resulting from customs inspections or breaches.

Health & Travel Advice

You are responsible for appropriate vaccinations and health precautions for your destination. Please consult your doctor and visit www.smartraveller.gov.au for current travel warnings and health advice. Refusal of entry due to health requirements, such as a missing vaccination certificate, is at the traveller’s own risk and expense.

Special Requirements

Special requests (such as dietary meals, seating preferences or wheelchair assistance) must be made at least 3 business days before departure. We will pass these to the provider, but they are subject to availability and provider approval and cannot be guaranteed.

Minors & Guardianship

Children travelling without both parents, or with a guardian, may need written consent or other documentation. Airlines and immigration authorities apply strict rules to prevent child trafficking, and you are responsible for checking requirements with the relevant embassies and authorities. Aishafin Travel is not liable if a minor is denied carriage because of insufficient guardianship documentation.

Low-Cost Airlines

Bookings with low-cost carriers (LCCs) often carry stricter rules. Fares are typically non-refundable and non-changeable, and extras such as baggage, meals and seat selection usually cost more. We act as an intermediary and are not responsible for operational or schedule changes, or the policies enforced by these airlines.

Limitation of Liability & Agency Errors

Third-party supplier failure: Aishafin Travel acts as an agent and is not the provider of travel services. To the extent permitted by law, we are not liable for the acts, omissions, errors or negligence of third-party suppliers (airlines, hotels, tour operators), or for any injury, damage, loss, delay or irregularity caused by their actions.

Agency errors: We take great care to be accurate. If we make a direct error (for example, booking incorrect dates contrary to your written instructions, or misspelling a name through our clerical error), we will accept responsibility for the cost of correcting that specific error to match your original instructions.

Liability cap: To the extent permitted by the Australian Consumer Law, our total liability for any claim resulting from our own negligence or breach is limited to the value of the booking fees you paid us or the cost of re-supplying the specific service.

Consequential loss: To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of income, profits or business opportunities, loss of enjoyment, or expenses caused by missed connections or schedule changes.

Your responsibilities: We are not liable for errors caused by ambiguous, incorrect or incomplete instructions from you, or by your failure to check travel documents and alert us to errors promptly on receipt.

Visa & Education Services Disclaimer

While Aishafin Travel provides expert guidance on visa applications and college or university enrolments, we act in an advisory capacity only.

No guarantee of outcome: The granting of a visa is at the sole discretion of the relevant Department of Home Affairs, embassy or consulate. Acceptance into a course is the sole decision of the education provider. We cannot guarantee any outcome or influence academic assessments or intake quotas.

Processing times: Any times we provide are estimates. We are not responsible for delays caused by backlogs, medical or police checks, document verification or administrative pauses by the deciding authority.

Refusals and refunds: If a visa is refused or an application is declined on its merits (for example insufficient funds, health or character grounds, or academic scores), our professional service fees remain non-refundable, and you may forfeit application fees paid to the government or institution.

Agency errors: If an application is refused or delayed because of a proven clerical error or negligence by Aishafin Travel (for example, entering data incorrectly contrary to your documents, or giving advice that was factually incorrect when given), we will re-process and re-submit the application at no additional professional service fee. To the extent permitted by law, our liability is limited to the service fees paid for that application, and we are not liable for consequential losses such as missed flights, lost tuition deposits or accommodation costs.

Policy changes: We are not liable if advice becomes incorrect because of changes in legislation or government policy after our advice was given.

Best Value Promise & Pricing Policy

Aishafin Travel is committed to offering the best overall value for your travel. We do not compete with automated “click-and-forget” booking engines; we offer protection, personalisation and advocacy that low-cost aggregators cannot match.

Competitive pricing: We aim to provide competitive fares for international travel and tours. Our pricing reflects not only the seat or room, but the service included, such as visa verification, entry rule checks and itinerary optimisation.

Quality over cost: You may occasionally find a lower “raw price” on an automated foreign website. We may decline to match quotes that do not provide comparable value or consumer protection. Our quotes include:

• Australian consumer protection: We are a registered Australian business bound by the Competition and Consumer Act 2010 (Cth).
• Pre-travel safety checks: verification of documents and health requirements.
• Disruption management: real-time assistance if flights or itineraries are cancelled or schedules change.

Like-for-like comparisons: We are happy to review a competing quote to make sure you receive fair market value, provided it is like-for-like:

• Identical product: the same flight, cruise cabin category, hotel room type, dates, airlines and inclusions (baggage, meals, transfers and so on).
• Currency and taxes: in Australian dollars, including all taxes and surcharges.
• Written proof: a current, official written quote or screenshot from an Australian-registered travel agency or airline website, dated within the last 24 hours.
• Live availability: currently available for immediate booking. We cannot match expired offers, sold-out inventory or pricing errors.

Payment methods and price matching: Our standard price applies to all payment methods and includes no card surcharge. Where we offer a payment-method discount or promotion, the discounted price is our price for matching purposes, and our own payment-method discounts cannot be stacked on top of a matched price unless we say so in writing.

Policy exclusions: The Best Value Promise applies to full-service travel consulting. The following are excluded from price comparison or matching:

• Low-cost carriers: standalone flight-only bookings on budget airlines (for example Jetstar, AirAsia, Scoot, Ryanair, Vietjet), unless part of a wider holiday package.
• Coupons and marketing promotions: prices reduced by a coupon code, voucher, loyalty credit, cash-back offer or specific marketing discount, including retailer-funded “Early Bird” agency discounts.
• Payment-based discounts: fares conditional on a specific payment method (for example “5% off if you pay with Amex”, or Afterpay or Zip promotions).
• Last-minute and clearance: distressed inventory, auctions, or offers valid for less than 24 hours.
• Membership and corporate rates: prices available only to closed user groups, including memberships, frequent flyer redemptions, airline staff travel, corporate login rates and student-only portals.
• Direct-channel exclusives: online-only fares, app-exclusive discounts, or airline, cruise or hotel website specials that are not available to travel agents through standard Global Distribution Systems (GDS).
• Foreign origin: quotes from websites hosted outside Australia, or in a foreign currency, as these often exclude Australian GST and consumer protections.
• Errors and opaque fares: pricing errors (mistake fares), auctions, or “blind booking” deals where the carrier or hotel is not revealed until after payment.

Final discretion: Travel pricing is dynamic. While we endeavour to beat any genuine quote, we may decline a price-match request if the competing price is below our cost or violates supplier terms.

Cancellations on matched bookings: A booking confirmed under a price match remains subject to the Cancellations & Refunds policy, including our agency cancellation fee (15% of booking value, capped at AUD $750 per person). Price-matched fares are often “instant purchase” or restrictive fares that may be 100% non-refundable under supplier rules. Beating a price does not waive any other term, condition or fee.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Final Notes

Supplier terms: All bookings are subject to the terms and conditions of the respective service providers (airlines, cruise lines, hotels, tour operators and so on).

Updates: We may update these terms from time to time by publishing the new version on our website. The terms that apply to your booking are those in effect when you made payment.

Journey with meaning, Journey with Aishafin.

Last updated: 30 October 2026