Privacy Policy – Aishafin

Aishafin Travel (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your data across our websites (https://aishafin.com.au; https://aishafin.com.au; https://aishafin.com) and services.

By using our services, engaging our consulting, or making a booking, you agree to the collection and use of information in accordance with this policy.

 What Information We Collect

We collect personal information reasonably necessary to arrange travel, education, and visa services. This includes:

• Identity Data: Full name, date of birth, gender or gender identity, marital status, and passport details.

• Contact Data: Email address, phone number, and physical address.

• Transaction Data: Payment details (processed securely via encrypted gateways), billing address, and booking history.

• Technical Data: IP address, browser type, and site usage statistics (via cookies).

Sensitive Information

To provide specific travel services or ensure equal opportunity, we may need to collect “sensitive information” as defined by the Privacy Act 1988. This includes:

• Health & Disability: Information regarding disabilities, medical conditions, dietary requirements, or mobility needs (e.g., to arrange wheelchair assistance or accessible accommodation).

• Religion & Ethnicity: Religious affiliation (e.g., for Hajj/Umrah packages or dietary requests like Halal/Kosher) and racial or ethnic origin (only where required for specific visa applications or diversity monitoring).

• Criminal History: Police checks or character assessments required for visa, migration, or college applications.

By providing this information, you explicitly consent to us collecting and using it solely for the purpose of fulfilling your travel, visa, or education requirements.

 How We Use Your Information

Your information is used to:

• Process travel bookings, visa applications, and education enrolments.

• Communicate updates, itinerary changes, and confirmations.

• Comply with legal obligations (e.g., reporting to Australian Border Force).

• Improve our website and customer service experience.

Disclosure to Third Parties & Overseas Transfer: Aishafin Travel acts as an agent. To facilitate your travel, we must share your personal data with third-party suppliers, many of whom are located overseas.

• Who we share with: Airlines, hotels, cruise lines, tour operators, foreign embassies, visa processing centers, education institutions, and other service providers.

• International Transfer: By making a booking, you acknowledge that your data will be transferred to the countries in your itinerary.

• Warning: Aishafin Travel cannot guarantee that overseas recipients will comply with Australian Privacy Laws. By providing your data, you consent to this disclosure and acknowledge that we are not liable for the privacy practices of foreign suppliers.

 Data Protection & Security

We take data security seriously.

• Storage: Personal information is stored securely using industry-standard encryption and access controls.

• Payments: Online transactions are protected via SSL encryption. We do not store complete credit card numbers on our local servers.

• Safeguards: We implement physical and electronic measures to prevent unauthorised access, misuse, or loss of your data.

 Third-Party Links

Our websites may contain links to external sites. Aishafin is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies independently.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 Email / SMS Communications & Opt-Out

If you subscribe to our newsletters or updates, you may receive promotional emails or SMS. You can opt out at any time by clicking the unsubscribe link in the email / SMS or contacting us directly.

 Cookies & Tracking

Our website uses cookies to personalise your experience.

• You can disable cookies via your browser settings, though this may limit website functionality.

• Embedded Content: Articles on this site may include embedded content (e.g., videos, maps). Embedded content from other websites behaves exactly as if the visitor has visited the other website.

 Legal Disclosure & Data Retention

We may disclose your personal information if required by law, court order, or government request, or to protect the rights, property, or safety of Aishafin, our clients, or others.

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations (e.g., Australian Tax Law requires us to keep records for 5 years).

Access & Corrections

You have the right to request access to the personal information we hold about you or ask for corrections. Please submit your request in writing to us.

 Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@aishafin.com.au
Office: Eagle Vale, Campbelltown, NSW, Australia (By Appointment Only)

If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Aishafin reserves the right to update this policy at any time. Changes will be posted on our website.